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Warranty

Satisfaction with Your New Instrument

If you receive your bass or guitar and feel that it does not meet your expectations, you may return the instrument to us. Approval period is 48 hours and the instrument must be returned (shipped fully insured) in exactly the same condition that it left our shop. Depending upon why you are returning the instrument, we will either build you another one, putting you forward on the build list into the next starting batch, or we will sell the instrument and upon its sale, refund your money, less shipping charges. If there are personalized or highly custom features on your instrument that would hinder the sale of the instrument to the general public, you may not have a right to refund, or a deduction may be made from your refund to cover the cost of returning the instrument to a saleable condition.

If there is damage to the instrument that did not occur during shipping, repair charges will be deducted from the refund amount. Loss and/or shipping damage will be referred back to the carrier.

Warranty

All instruments made by Little Guitar Works are warranted to be free of defects in materials and workmanship from the date of purchase. Little Guitar Works will repair or replace, at our option, any instrument or part thereof which is found to be defective. This warranty is extended to the original purchaser only and is not transferable to any subsequent owners and is subject to the limitations set forth below:

Warranty Limitations:

1. Instruments that have been modified after shipping from the place of manufacture;
2. Instruments whose serial numbers have been altered or removed;
3. Instruments that have been subjected to extremes of humidity or temperature
4. Normal wear or natural cracking of wood or shrinkage of finish;
5. Instruments that have been damaged due to misuse, neglect, or accident;
6. Normal wear and tear to serviceable parts such as strings, tuning gears, frets;
7. Claims from or by anyone other than the original purchaser.

Little Guitar Works reserves the right to use materials regularly utilized or available at the time of repair in the event that original materials are no longer available.

This is the sole warranty of Little Guitar Works. No other written, oral, express or implied warranties including the merchantability and fitness for a particular purpose apply.

Maintenance & Repair Notes

If you are having a problem with your guitar or bass, or have damaged it, please contact us immediately (and first!). We will discuss whatever is going on with the instrument and make a decision on the best way to resolve the problem.

We understand if your regular guitar technician is not sure how to approach certain routine maintenance and set-up issues on Torzal twisted necks. We will be happy to talk any owner or qualified instrument technician through certain maintenance or set-up procedures. We will perform neck and string adjustments on any Torzal neck for free in our shop, and other general maintenance procedures for a nominal fee. If shipping is required, customer shall pay shipping to and from our shop.